Search found 132 matches

by adam
Tue Mar 20, 2018 8:08 am
Forum: Notices and Hello!
Topic: This forum is currently locked - if anyone wishes to become an admin please contact us.
Replies: 0
Views: 241

This forum is currently locked - if anyone wishes to become an admin please contact us.

Hello, Unfortunately we have taken the decision for now to lock this forum and prevent further registrations for the following reasons: Hikvision products are now trade only so as such if buying through authorized channels you should be receiving appropriate support This has become an increasing dem...
by adam
Fri Sep 08, 2017 12:48 pm
Forum: Hikvision IP Cameras & NVR Recorders
Topic: Firmware updates
Replies: 36
Views: 23655

Re: Firmware updates

Virtual host is in the web interface under network > advanced.

If it fails double check the firmware/try a previous version between the latest and your current firmware.
by adam
Thu Aug 31, 2017 5:30 pm
Forum: Hikvision IP Cameras & NVR Recorders
Topic: Strange TCP connections from camera to NAS
Replies: 3
Views: 547

Re: Strange TCP connections from camera to NAS

Hmmm - this could be UPNP - allocating ports to teh device and it not working correctly. Try disabling UPNP
by adam
Mon Aug 07, 2017 1:27 pm
Forum: Notices and Hello!
Topic: How to make QR codes for Hikvision Software
Replies: 2
Views: 1652

Re: How to make QR codes for Hikvision Software

Hi - slightly confused, what are the QR codes for? The QR code is on the box to add to the Hik-Connect app or in the advanced network menu. You only need to do this once?

How are you trying to access the cameras?
by adam
Mon Aug 07, 2017 1:16 pm
Forum: Remote setup and configuration
Topic: Prevent Third Party Access to CCTV
Replies: 1
Views: 683

Re: Prevent Third Party Access to CCTV

You need to ask them to delete the device from their account - and then you can add it a new from yours...
by adam
Mon Aug 07, 2017 1:14 pm
Forum: Remote setup and configuration
Topic: Remote set up
Replies: 1
Views: 609

Re: Remote set up

I'm pretty sure you need to login to the ezviz account (web portal) and delete it from the account. How can you add it to an account you don't have access to?
by adam
Thu Aug 03, 2017 10:04 pm
Forum: Hikvision IP Cameras & NVR Recorders
Topic: DS-2DE5230W-AENS Overflow problem
Replies: 2
Views: 855

Re: DS-2DE5230W-AENS Overflow problem

Check all firmware is up to date, other than that go back to where you bought it from for the appropriate support.
by adam
Thu Aug 03, 2017 10:04 pm
Forum: Hikvision Turbo (HDTVI) Cameras & DVR Recorders
Topic: Ds 7216 HGHI F1 dvr stuck at boot logo
Replies: 1
Views: 965

Re: Ds 7216 HGHI F1 dvr stuck at boot logo

Sounds like you need to go back to where you purchased it from....
by adam
Thu Aug 03, 2017 10:03 pm
Forum: Hikvision IP Cameras & NVR Recorders
Topic: NVR and IP Camera Set Up
Replies: 1
Views: 726

Re: NVR and IP Camera Set Up

The cameras should all be plug and play - but did you make up your cat 5 leads with correct cat 5 wiring - not just your own with it being the same both end? If you don;t split a pair of colours up as per propper wiring you will drastically shorten a cables distance. Do the cameras work on the NVR u...