Sequential FTP Upload issues

Technical forum for the hugely popular Hikvison IP range
pattyofurniture
Posts: 1
Joined: Fri Sep 01, 2017 9:58 pm

Sequential FTP Upload issues

Postby pattyofurniture » Fri Sep 01, 2017 10:04 pm

Hi,

I purchased 1 x DS-2CD2T42WD-I8 from a reseller in Ireland, http://cctvireland.ie (they don't respond to e-mails for support).

Serial number: DS-2CD2T42WD-I820160422BBWR593855829
Firmware: V5.4.5 build 170124
Encoding Version: V7.3 build 170119
Web Version: V4.0.1 build 170118
Plugin Version: V3.0.6.10

I have the following issue;
When images are uploaded via FTP after an event the interval between the 1st and subsequent images seems to be limited by the length of time taken to complete the FTP upload of the previous image (around 15 seconds in my case). The same issues is not apparent when choosing 'attached image' for e-mail notifications when 3 images are attached to the image with the minimum configured interval between the images (2s).

The hik-connect client also exhibits related but not identical behaviour, the still image displayed on the hik-connect app is typically taken a few seconds after the event.

I can reproduce this issue on 2 separate DS-2CD2T42WD's running the same firmware.

Steps to reproduce;

Enable Event Triggered Snapshot
Interval: 1s
Capture Number: 4
Enable FTP Upload Picture

Has anyone seen this issue or can they recommend a workaround (I would move to an earlier firmware if they are not affected).

Thanks,

Paddy

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