ivms 4500 not working on some routers

Info and support on remote viewing on a Hikvision product.
aaron kearney
Posts: 1
Joined: Wed Oct 12, 2016 7:20 pm

ivms 4500 not working on some routers

Postby aaron kearney » Wed Oct 12, 2016 7:34 pm

hi, has anyone had the problem where the live feed" times out" when trying to use the APP on a BTHub. if I switch off wifi on my device and use 3/4g , the app works well . Also , I am not on the same network as the NVR, this is remote access, so it's not loop back . The app works ok on the building next doors wifi (plusnet). It looks like the problem is with the BT hub.........are there settings I can change ?!?!
thanks

AK

adam
Site Admin
Posts: 130
Joined: Thu Jul 14, 2016 2:50 pm

Re: ivms 4500 not working on some routers

Postby adam » Wed Oct 19, 2016 11:06 am

Very strange if not on the same network and it works elsewhere and on 3g. We have setup many BT hubs without issue although they can be a pain. Unless there is a block on outgoing connections?

jimmyscotts
Posts: 14
Joined: Thu Jun 08, 2017 8:08 am
Location: Upper Coomera, Queensland, Australia
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Re: ivms 4500 not working on some routers

Postby jimmyscotts » Tue Jun 20, 2017 9:05 am

Why is it not working?


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