Problem to activate my device by Hik-connect

Info and support on remote viewing on a Hikvision product.
McKevin
Posts: 1
Joined: Sun Mar 04, 2018 11:22 am

Problem to activate my device by Hik-connect

Postby McKevin » Sun Mar 04, 2018 11:45 am

Dear Sirs,

I just bought the hikvision device : NVR/DVR reference: DS-7104N-F1/4P everything is OK except that I can't access by smartphone to my NVR from external network !!!

I think that the reason is the hik-connect is offline can you help me ?

Please find in attached file the capture of IVMS-4200 hik-connect parameters et stickers serial number on my device.

What's wrong ? Hik-connect server ? code ? please help me .

Thanks
Best regards
McKevin
Attachments
Stickers.JPG
Stickers.JPG (38.65 KiB) Viewed 644 times
Hik-connect.JPG
Hik-connect.JPG (27.05 KiB) Viewed 644 times

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